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Privacy Policy

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Last updated: July 2026

1. Introduction

EkoSail ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you search for routes, book ferry tickets, or contact our support team. This policy explains what we collect, why we collect it, and the choices you have.

2. Information We Collect

  • Contact details — name, email address and phone number provided during booking or account sign-up.
  • Passenger information — full name, age, gender and government ID / passport number required by ferry operators for check-in.
  • Account information — your login email and an encrypted password if you create a EkoSail account.
  • Billing details — billing address and contact number used to generate invoices.
  • Usage data — pages visited, searches performed and device/browser information, used to improve the site.

3. How We Use Your Information

  • To process and confirm your ferry bookings.
  • To send booking confirmations, e-tickets and trip-related updates.
  • To verify your identity when you log in or reset your password.
  • To respond to enquiries submitted through our Contact page.
  • To improve our routes, pricing and website experience.

4. Sharing of Information

We share passenger details with the relevant ferry operator strictly for the purpose of completing your journey and port check-in. We do not sell your personal information to third parties. Information may be disclosed if required by law or to protect the safety of passengers and staff.

5. Data Security

Passwords are stored using industry-standard one-way hashing and are never visible to our staff. Account sessions are protected with secure, HTTP-only cookies. While we take reasonable measures to protect your data, no method of transmission over the internet is completely secure.

6. Your Choices

You can review or update your account details, billing address and saved bookings at any time from your Account Dashboard. You may also request deletion of your account by contacting our support team via the Contact page.

7. Cookies

We use essential cookies to keep you logged in and to remember your search preferences. We do not use third-party advertising cookies.

8. Contact Us

If you have questions about this Privacy Policy, please reach out via our Contact page or email us at info@ekosail.example.